Merfolk of the Pearl Trident [Portal]

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several things are exempt from being refunded. 
Non-refundable items:
- Gift cards
- Store credit
- Singles 
- Shipping costs
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at boardwipeowasso@gmail.com.

Sale & clearance items  
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at boardwipeowasso@gmail.com and send your item to:
Board Wipe, LLC
12656 E 86th PL N
Owasso OK 74055, United States

Where to return
To return your product, you should bring your product to:
Board Wipe, LLC
12656 E 86th PL N
Owasso OK 74055, United States

High-risk Fraud
Orders that trigger high risk fraud alerts are always cancelled and refunded. An email will be sent to the registered email address to confirm our decision.